Looking into the benefits of digital transformation, the overall assumption is that savings are guaranteed. When it comes to the question of what operational fields are being targeted, process automation is one of the first fields of investigation. It is recommended to look into the analysis of digitizable processes rather than asking for a savings plan that focuses on a predefined percentage across business units or departments.

Looking into an organization’s digitization capability, we assess the service management in your organization end-to-end: from pre-sales to after-sales to service refinement and pre-sales. We know that poorly managed service processes add a 20-30% operational costs per offering!
Our Knowhow Package Service Compass distills key product and service characteristics. Furthermore, it reveals the corresponding distribution channels and marketing strategies are being looked at, too.